Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs someone else — a casino's own support desk, a licensing body, or a UK support service. We research and publish comparisons of Curaçao casinos not on GamStop; we do not operate any gambling site, hold player funds, or have access to your account.
How to reach the editorial team
Email is the only channel we run, and it is read by a person rather than answered by a bot. Write to [email protected]. We aim to reply within two working days, and longer if your message needs us to re-check a casino's published terms.
To get a useful answer first time, include:
- The casino you are asking about, named exactly as it appears on our pages.
- The page or table you were reading, so we can check the same wording you saw.
- The date you saw it — terms change without notice, and our fact-check date for this page is 23 September 2026.
- A screenshot or quoted line if you believe something we published is wrong.
Please do not send account numbers, card details, passwords or copies of identity documents. We never need them, and we will delete anything of that kind that arrives.
Where commercial relationships sit
Some links on this site are commercial, and the publisher may earn a commission if you open an account through them. That arrangement does not buy a place in our rankings or soften what we write, and we say so here rather than burying it. If you are contacting us about a listing, it is fair to ask how a casino came to be on it — we will answer.
What we can help with, and what we cannot
| You are asking about | Can we help? |
|---|---|
| A factual error or out-of-date bonus term on our pages | Yes — this is the message we most want to receive |
| How wagering requirements, game contribution or max bonus bets work | Yes, in general terms |
| Whether a payment method is available to a UK customer | We can tell you what the casino publishes and what we verified |
| A withheld withdrawal or a stalled KYC check at a casino | No — only the casino, then its licensing body or ADR service, can act |
| Unlocking, cancelling or shortening a GAMSTOP exclusion | No — only GAMSTOP can, and only after the chosen period ends |
| Account closure, bonus disputes, chargebacks | No — take these to the operator's support desk in writing |
Questions about the casinos we list
Readers usually write in about the same handful of operators, so it helps to know what we have and have not confirmed about each. Our editorial ratings are our own judgement of research findings — they are not customer-review scores, and we have not deposited, played or withdrawn anywhere. Full write-ups sit on our ranked list of non GamStop casinos.
Betmica — top of our list, and the biggest headline number
Betmica leads the table at an editorial rating of 10.0, largely because its offer and its games range are the most clearly documented of the sites we reviewed. The advertised welcome offer is 570% up to £5,700 plus 270 free spins, and every part of that matters: the percentage applies to a qualifying first deposit, the cash ceiling is only reachable with a very large stake, and the free spins are normally released on named slots in daily tranches rather than all at once. Check the wagering multiple, the maximum bet allowed while a bonus is live, the expiry window and any cap on what bonus winnings can be cashed out before you opt in.
Limitation: a percentage that size is the part of the package most likely to carry heavy playthrough and a low cashout cap, so the realistic value is far below the headline. Bonus terms here, as everywhere on this page, are advertising until you have read them in the account.
Kikibet — a similar structure with a euro-style presentation
Kikibet sits at 9.9 on our scale. It appears here because its slots catalogue and live dealer rooms are broad and its cashier lists more than one route for British customers. The advertised offer is 350% up to 5,555 £ with 300 free spins, again on a qualifying first deposit and again subject to wagering before withdrawal.
Limitation: the mixed currency presentation is a warning sign worth acting on. If your account is not denominated in pounds, deposits and withdrawals can attract conversion costs from the casino, your bank or both, and a £50 deposit will not always show as £50 in the balance. Ask support in writing which currencies the account supports before funding it.
Betninja — smaller, flatter, easier to read
Betninja also rates 9.9, and it is on the list for the opposite reason to the first two: the offer is modest and simple. A £1,000 bonus with 100 free spins for all new players is easier to model than a four-figure percentage, and a shared casino and sportsbook wallet means one balance rather than two.
Limitation: a flat cash ceiling suits mid-sized deposits and does very little for small ones, and "all new players" still means eligibility rules apply — one account per person, household and device, and excluded payment methods in some cases. Confirm whether free spins carry their own separate wagering.
The rest of the table, briefly
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
All of these are advertised terms taken from operator marketing, not results we have verified in play. Where an offer is quoted in euros or dollars, expect currency conversion to apply to a UK card or bank account.
Money questions we are asked most
Costs come from three places: the minimum deposit needed to qualify for an offer, the fees attached to moving money, and the conditions that decide whether a balance can leave the account at all.
- Minimum deposits — a qualifying deposit is usually far above the site's absolute minimum. A 250% match on £10 is not the same product as on £200.
- Debit cards — the usual route for British customers. Credit cards are banned for gambling in Great Britain, and some UK banks decline gambling transactions to overseas operators regardless.
- E-wallets and PayPal — availability varies site by site. PayPal in particular is rarely offered by casinos outside the Gambling Commission's remit, so verify it in the cashier rather than assuming.
- Bank transfers — slower, often used for larger withdrawals, and sometimes the only route once a payout exceeds an e-wallet cap.
- Cryptocurrency — common at Curaçao-licensed sites. It sidesteps bank declines but introduces exchange-rate movement and network fees, and it is not covered by UK payment protections.
- Withdrawals — expect an identity check first, daily, weekly or monthly caps, and a pending or reversal window. Source-of-funds requests are normal on larger sums and are not, by themselves, a sign of bad faith.
If you email us about a payment, tell us the method and the published timeframe you were given. We can explain how the process normally works; we cannot chase the payment for you.
What is on offer at these sites
The catalogues break down along familiar lines, and knowing the terms makes support conversations easier. Slots dominate, including progressive jackpots where a shared prize pool builds across many players; RTP is the long-run theoretical return and volatility describes how lumpy the swings are. Table games cover blackjack, roulette and baccarat in both software and live dealer versions, the latter streamed from a studio with real croupiers. Game contribution to wagering differs sharply between these categories — slots often count in full, table games far less or not at all. Mobile play is generally browser-based rather than app-based for operators outside the UK market.
Sportsbooks beside the casino
Most of the operators here run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. Expect pre-match and in-play markets, accumulators, bet builders, cash-out and esports alongside mainstream sport. Free bets there work differently from casino bonuses: they usually carry minimum qualifying odds, commonly around 1.80 to 2.00 in decimal terms, and the stake is not returned with the winnings. If your question is about a sports promotion rather than a slots one, say so in your message — the rules are not interchangeable.
Regulation, eligibility and where complaints really go
Casinos not on GamStop are not licensed by the UK Gambling Commission. They typically hold an overseas licence, with Curaçao the most common among the sites we cover. Accepting British customers is not the same as being authorised to serve Great Britain, and the distinction matters: GamStop self-exclusion applies to operators licensed by the Commission for the British market, so it does not reach overseas sites. Northern Ireland sits under separate gambling law from Great Britain, which is worth knowing when reading anything about UK scope.
Practical consequences for you:
- You must be 18 or over, and the operator's own terms decide who else is excluded.
- UK consumer and dispute routes do not apply. Complaints go first to the operator in writing, then to the licensing authority or any ADR body named in its terms.
- Deposit limits, loss limits and account closure tools vary by site and are not standardised as they are under Commission rules.
- You are responsible for checking the licence details published in the site's footer before depositing.
Nothing here should be read as a promise that a given casino is safe or that a withdrawal will be paid. We report what operators publish and what we could verify, and we flag what we could not.
If gambling has stopped being fun
If your message is about control rather than a casino's terms, say so and we will answer plainly. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP registration covers Commission-licensed sites for a chosen period of six months, one year or five years and cannot be lifted early. Blocking software installed on your own devices can cover sites GAMSTOP does not reach, and most banks now offer a gambling transaction block. We will always point you towards those rather than towards an operator.
Corrections, and why we want them
Offers move, cashiers drop payment methods, and licences change hands. If something on our pages no longer matches what you see on the casino's own site, tell us and we will re-check and amend, noting the date of the change. That reader feedback is a real part of how the site stays accurate — email the editorial address above, and Helen Blackwood or another member of the team will come back to you.